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Faq

Frequently asked questions

Technical error

General Information

Order/Payment

Shopping Codes

Platform

Technical error

General Information

Order/Payment

Shopping Codes

Platform

For security reasons we block your account after repeated log in errors. Our human colleagues are already unlocking your account as quickly as possible 🤓 You will be able to log in again tomorrow. 📌 The following time you log in we will ask you to reset your password again

If your credentials are incorrect, go to I forgot my password

Check all your mail folders! 🧑‍💻 The e-mail may have ended up in spam or junk mail. In case you don't find it, proceed with password recovery

I suggest you: clear your cache and history (each browser has its own method, a few clicks will be enough), or, try again from another device/browser or in incognito mode 🧑‍💻 If the error still occurs, click here 👇 and send us a report so that one of my human colleagues can unblock the situation

Once the amount on a gift card has been spent, it cannot be reloaded. You can still buy a new shopping code or top up your wallet to make new purchases.

The expiry date is the date by which you can use the shopping codes or gift cards in your possession 📌 Always check the date on your voucher and make sure you use the shopping code or gift card by that date

Shopping codes are fractionable and can be used until the credit is used up and until the expiry date. To check your current credit balance, log in (or register) and go to your personal area, in the My Wallet section

Sure! You can combine the credit from two Shopping codes to then purchase gift cards from the brands available in the catalog. 📌 Check the 'Purchasable with' section on the page of the brand you have chosen.

I am sorry: the gift card you have chosen is no longer available, but will be shortly because my human colleagues are constantly restocking the warehouse. Please try again at a later date 🙏🏻

To be able to help you with your purchases I need to know whether you are a company or a person

If the code is empty, you have used up the entire available amount. You can find all your purchases in the Voucher section

If your code has already been used, check that you have not created several accounts with different e-mail addresses and that you have not already entered it there or used it with your mobile phone number

Sorry, unfortunately the code is no longer valid and its validity cannot be extended at the moment

To view your balance is very simple, you just need to: log in to your personal area, click on your name at the top right, and then on My Wallet. 📌 Remember that you can view the balance only if you are a registered user!

To download your gift cards, log in to your personal area and click on Voucher.

To see all your orders, click on Voucher

Are you a company?

We have come up with full digital and innovative solutions for companies leading the way in the world of digital gift cards.

Discover our solutions

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Frequently asked questions

Are you a company?

Do you have a shopping code?

Use all the features of ideaShopping

Frequently asked questions

My account has been disabled: how do I reactivate it?

My login credentials are incorrect, what can I do?

I am not receiving the registration confirmation e-mail, what can I do?

What does it mean when I receive a 'system error' message?

Can I top up my gift card balance?

What is the expiry date for using shopping codes?

Can the credit be divided and used in different orders?

Can I combine the credit of two ideaShopping Gift Cards to get a voucher of a higher amount?

The product I have chosen is not available, what should I do?

I tried to place the order but it does not let me continue with the purchase, what should I do?

My code is 'empty': what does that mean?

What should I do if my code has already been used?

My code has expired, can you re-activate it?

How much credit do I have available in the wallet?

What is the available credit in my wallet?

How can I check my order history?

Are you a company?

Do you have a shopping code?

Use all the features of ideaShopping

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